Free and Easy Returns. Important: Keep these in mind. Customer Service:. Phone: (888) 701-4017. Email: support@divecatalog.com. Hours: Monday to Friday from 9:00 am to 5:00 pm (PST). Returns: What's the refund policy and restocking fees?. Exchange: W

<main id="isPasted">Free and Easy ReturnsImportant: Keep these in mindCustomer Service:Phone: (888) 701-4017Email: support@divecatalog.comHours: Monday to Friday from 9:00 am to 5:00 pm (PST).<ul><li>Faulty SCUBA diving gears pose safety hazards which may lead to bodily injury or even death. For this reason, DiveCatalog enforces a strict return policy to ensure products&apos; quality and performance.</li><li>RMA approval is required prior to returning a product. RMA is valid for 7 calendar days for refund, exchange, or warranty claim. All unauthorized or expired RMA returns will be rejected.</li><li>Return policy here applies to DiveCatalog website purchase only (Amazon and eBay have different return policies).</li><li>Any package &#x201C;damaged&#x201D; or &#x201C;not received&#x201D; claim must be filed within 2 calendar days from &#x201C;delivered on&#x201D; date.</li><li>To ensure a smooth return process, items must be returned in their original condition. If items are not returned in their original condition, a restocking fee of up to 100% may apply. Additionally, it is the customer&#x2019;s responsibility to properly pack and ship the products back to us.</li><li>DiveCatalog takes fraudulent claims &amp; scams seriously. We reserve the right to confiscate questionable products (ie. mismatch serial number) as evidence for legal actions.</li></ul>&#xA0;Returns: What&apos;s the refund policy and restocking fees?<ul><li>Full refund &#x2013; New item(s) returned within 30 days from the purchase date.</li><li>20% restocking fee &#x2013; New item returned with damaged packaging within 30 days from the purchase date.</li><li>50% restocking fee &#x2013; New item returned as used within 30 days from the purchase date.</li><li>No refund &#x2013; Item past 30 days from the purchase date.</li><li>Upon receiving the return item, it may take up to 7 working days to complete the refund process to reflect the refund amount on original payment method.</li><li>Return labels are free only for products in&#xA0;NEW condition.</li><li>If the product was bought as&#xA0;open box or used&#xA0;condition, the customer must pay for the return label if they want to exchange the item.</li></ul>&#xA0;Exchange: What&apos;s the exchange condition and time frame?<ul><li>New items can be exchanged within 30 days of purchase, and we provide a free return label for the customers.</li><li>For open box and used items, if they don&#x2019;t fit, the customer must pay for the return label to exchange the item within 30 days of purchase.</li></ul>&#xA0;Warranty: What&apos;s covered and what&apos;s not?<ul><li>All&#xA0;NEW products only sold by DiveCatalog come with full manufacturer warranty. Contact DiveCatalog or check the brand&apos;s official website for warranty details (warranty rules and period varies).</li><li>Warranty does not cover products from misuse, physical damage, normal wear and tear, or alternation made by the owner.</li><li>Products purchased as open box or used do NOT come with a warranty.</li></ul> No Refunds: Out of policy<ul><li>Item past 30 days from the purchase date.</li><li>Special order or customize products.</li><li>Returns without RMA approval.</li><li>Final sales or closeout products.</li><li>Used and open box item(s)</li></ul>&#xA0;Instructions for ReturnsClick to go to the return portal <a href="https://account.divecatalog.com/" style=" text-decoration: underline 1px;">here</a>.Log in to your account:1. In the &quot;Email&quot; field, enter your email address, and then click &quot;Continue&quot;. 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 3. Go back to the online store, and then enter a six-digit verification code. 4. Click the order that you want to submit the return for. 5. If your order has more than one item, then select the items that you want to return. 6. Select a return reason and add a note for the store. 7. Click &quot;Submit request&quot;.If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.&#xA0;Return AddressDiveCatalog.com17855 FitchIrvine, CA 92614</main> <footer><div data-cc-animate data-cc-animate-delay="0.07s"> </div></footer>

Returns & Exchange / Refund Policy

Operation Hours
Monday to Friday 09:00 AM - 05:00 PM PDT

Shop

DiveCatalog.com

Return & Exchange

Shipping Policy

Shipping & Delivery

FAQs

Warranty

Rewards: Cashback

Rewards

Affiliate Programs

Affiliates