You can contact us via:• Live Chat – during store hours (9:30 AM–5 PM)• Contact Form – Submit “Contact Us” form• Phone – Call (888) 701‑4017 for immediate assistance. We are located in Irvine, Southern California. See “Location & Hours” for details.

<section id="faqs"><h1 id="frequently-asked-questions">Frequently Asked Questions</h1><h2 id="general-information">General Information</h2><div><h3 id="how-do-i-contact-you">How do I contact you?</h3><p>You can contact us via:<br>&#x2022;&#xA0;<strong>Live Chat</strong> &#x2013; during store hours (9:30&#x202F;AM&#x2013;5&#x202F;PM)<br>&#x2022;&#xA0;<strong>Contact Form</strong> &#x2013; Submit &#x201C;Contact Us&#x201D; form<br>&#x2022; <strong>Phone</strong> &#x2013; Call (888)&#x202F;701&#x2011;4017 for immediate assistance</p><h3 id="where-are-you-located">Where are you located?</h3><p>We are located in Irvine, Southern California. See &#x201C;Location &amp; Hours&#x201D; for details.</p></div><h2 id="ordering">Ordering</h2><div><h3 id="are-you-an-authorized-dealer">Are you an authorized dealer?</h3><p>Yes&#x2014;DiveCatalog is an authorized dealer for all brands we carry, providing full manufacturer warranties, genuine products, and expert support.</p><h3 id="how-do-i-place-an-order">How do I place an order?</h3><p>Browse products, add to cart, and checkout securely. For assistance, contact support via email (support@divecatalog.com) or phone ((888)&#x2011;701&#x2011;4017) during store hours.</p><h3 id="how-do-i-check-the-status-of-my-order">How do I check the status of my order?</h3><p>Log into your account, go to &#x201C;My Account&#x201D; &#x2192; orders. Status options include: Order Confirmed; Fulfilled/Partially Fulfilled; Shipped/In Transit; Delivered; Canceled; Refunded.</p><h3 id="how-can-i-track-my-order">How can I track my order?</h3><p>We email a tracking number once your order ships. You can also find it in your account. Tracking updates may take up to 24&#x202F;hours to appear.</p><h3 id="what-happens-if-an-item-is-out-of-stock">What happens if an item is out of stock?</h3><p>If an item is out of stock or listed &#x201C;Special Order,&#x201D; we&#x2019;ll notify you (usually within one business day). You can cancel or wait. Cards are charged only when the item ships (a hold may apply earlier).</p><h3 id="what-is-your-sales-tax-policy">What is your sales tax policy?</h3><p>Sales tax is charged for orders shipping to states where required. Checkout shows an estimate; final amount is based on your shipping address.</p><h3 id="what-payments-do-you-accept">What payments do you accept?</h3><p>We accept Visa, MasterCard, American Express, Discover, Amazon Pay, and Google Pay. All transactions are encrypted.</p><h3 id="how-do-i-cancel-my-order">How do I cancel my order?</h3><p>&#x2022;&#xA0;<strong>Before shipping/packing</strong>: You can cancel via your account if the order hasn&#x2019;t shipped.<br>&#x2022; <strong>After packing/shipment</strong>: Contact Customer Service. Special orders or non-returnable items can&#x2019;t be canceled. If shipped, initiate a return after delivery.</p></div><h2 id="product-information">Product Information</h2><div><h3 id="do-you-price-match">Do you price match?</h3><p>Yes&#x2014;we often match or beat prices from other dealers. Place your order and provide the competitor&#x2019;s price. We&apos;ll confirm and apply the match or notify you if not possible.</p><h3 id="where-to-find-the-size-chart">Where to find the size chart?</h3><p>Size charts are located on each product page within the description. Look for the Wetsuit Fitment Guide section for sizing help.</p></div><h2 id="shipping">Shipping</h2><div><h3 id="what-countries-do-you-ship-to">What countries do you ship to?</h3><p>We currently ship only within the United States.</p><h3 id="how-long-will-it-take-to-receive-my-order">How long will it take to receive my order?</h3><p>Most orders arrive within 1&#x2013;2 business days, depending on shipping method. We ship from Southern California or other U.S. warehouses using FedEx, UPS, and USPS.</p></div><h2 id="returns-and-refunds">Returns and Refunds</h2><div><h3 id="how-do-i-return-a-product">How do I return a product?</h3><p>Items can be returned within 30&#x202F;days of receiving your order via our Return portal. Items must be unused, with tags and original packaging. A restocking fee may apply if returned used or damaged.</p><h3 id="how-long-will-it-take-to-receive-my-refund">How long will it take to receive my refund?</h3><p>Refunds are processed within 7&#x202F;days of receiving the returned item(s).</p></div><h2 id="warranty">Warranty</h2><div><h3 id="are-products-covered-by-a-warranty">Are products covered by a warranty?</h3><p>Yes&#x2014;all new products come with full manufacturer warranties. Items labeled &#x201C;Open Box&#x201D; or &#x201C;Used&#x201D; may have different coverage.</p></div></section>

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